How you can contact us:

hotelo phone: +49 6221 651 77 39
Czernyring 42-44 fax:      +49 6221 651 77 65
69115 Heidelberg mail:
skype:  hotelo heidelberg


With our request form you can send non-binding requests.

Reception desk opening hours

Daily from 07:00 a.m. to 11:00 p.m.
Please note that the reception is closed after 11:00 p.m.
A check-in afterwards can be arranged after prior agreement.

If you have to check-in after 11:00 p.m. without prior agreement by using our “24 hour” emergency telephone number (visible at the hotel), we reserve the right to charge a handling fee of 30 € .

Check-in and check-out hours

Day of arrival:

  • If you arrive late, please, inform us via phone.
  • Your room is available from 3.00 p.m. on.

Day of departure:

  • You should check-out until 11:00 a.m.

Terms of Cancellation

The reservation is considered as definite upon receipt of a written confirmation (E-Mail, telefax, letter). For no-show or cancellation after 6:00 p.m. the day before arrival, we charge 80% of the room rate of the first night

For bookings of more than 4 rooms the last cancellation date for the whole reservation that not will be charged is 28 days before arrival. For cancellation up to 14 days before arrival we charge 50% of the room rates. The cancellation of 1 or 2 rooms will not be charged up to 2 days before arrival.

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